SALES POLICY

Payment and Security 付款及保安

1. We use Paypal as the payment processor for credit card payments, and it is highly secured and convenient. Only the minimum required shipping information is provided to us to complete your order. No credit card information is provided to us or any third parties.

2. After our receipt of your order with payment, you will receive an order confirmation and an invoice via email.

1. 所有信用卡付款程序將會經由Paypal系統處理,這是一個安全快捷的付款系統。只有最低限度的送貨資料,會提供給我們,以完成訂單。我們或任何第三者,不會知悉你提供的信用卡資料。

2. 本公司收到顧客的訂單和款項後,訂單確認和正式發票將會經電郵通知顧客。

International Delivery and Postage 海外送貨及郵費

1. We deliver to most addresses in the world.

2. Please provide a detailed delivery address and contact telephone number. A Post Office Box is not an acceptable shipment address (including APO and DPO).

3. All orders outside of Hong Kong are shipped by AIR via Hong Kong Post or SF Express.

4. We aim to dispatch all confirmed orders received within 3-5 working days.

5. Your will receive shipping details of your parcel after it has been shipped, with tracking number for online tracking.

6. Postage is calculated by a flat rate per order.

1. 我們可將書籍郵遞到海外大部分地區。

2. 請提供詳細送貨地址及聯絡電話,送貨地址不能為郵政信箱號碼。

3. 所有香港以外的地址均會以香港郵政或順豐速運的航空郵遞服務發送。

4. 我們會竭力於訂單確認後 3-5 個工作天內將書籍寄出。

5. 郵包寄出後,我們會將郵遞詳情以電郵發給顧客,其中包括郵包的網上追蹤編號,以便顧客隨時可跟進郵包送遞的情況。

6. 每張訂單之國際郵費均劃一收費。

International Shipping Policy 海外送貨注意事項

1. If a shipment cannot be delivered and is returned to us, we will handle it as an undeliverable order. Common causes for undeliverable orders are incorrect address, address with insufficient detail, refusal of delivery by the recipient, failed delivery attempt, etc. If the recipient has to request for a refund for an underliverable order, please contact us by email (orders@sagebooks.hk) or phone (+852-35291243).

2. For an undeliverable order, we will issue a refund to you after deducting the ACTUAL shipping charges. We will not be able to re-ship an undeliverable order but will welcome new orders to be placed using our website.

3. We are not able to guarantee the delivery time as it is out of our control. Common factors that make delivery time longer are customs inspection and formalities, delivery made during holiday seasons, such as Thanksgiving, Christmas, New Year, etc.

4. If your country levies import duties and taxes, you will need to pay them. Similarly, if there are customs clearance charges, you will also need to pay them. Import duties and taxes shall not be valid reasons for a refund after an order has been placed.

 

1. 1. 若訂單未能成功送遞並退還給本公司,該訂單即為未能送遞訂單未能送遞訂單成因大多數是地址不詳、地址不完整、收件者拒絕收件、多次嘗試未能成功送遞或其他原因。若是收件者因未能送遞訂單要求退貨及退款,請以電郵(orders@sagebooks.hk)或電話(+852-35291243)聯絡我們。

2. 在訂單成為未能送遞訂單的情況下,本公司會扣除實際運費後將餘款退還給顧客。本公司不會再次運送未能送遞訂單的貨品,但歡迎顧客隨時在網上重新訂購本公司的產品。

3. 因郵包派遞時間受許多因素影響,本公司未能控制訂單送抵顧客的具體時間。這些因素包括:某些國家會花數星期的時間檢查郵包;或郵包派遞因節日,例如感恩節、聖誕節、或新年等其他假期而受到延誤。

4. 如顧客的所在國家需徵收入口稅,顧客需繳付該費用。同樣,如有海關清關費用,清關的額外費用亦須由顧客負責。訂單確認後,入口稅及清關費不能成為顧客要求退貨或退款的原因。

Delivery within HK & Macau 港澳地區送貨

1. Books are delivered within HK by local courier services. Macau orders are delivered by SF Express.

2. Free delivery for Hong Kong and Macau addresses.

1. 香港境內的地址將會以本地速遞發送。澳門境內的地址將會以順豐速運發送。

2. 所有港澳訂單運費全免。

Exchange Policy 退換貨品條款

1. Sold items can be exchanged. Sold items cannot be refunded.

2. Items can be exchanged for reasons of damage, binding and other original defects.

3. Requests for exchange must be made by phone (+852-35291243) or email (orders@sagebooks.hk) or in person within 15 business days after sale or delivery. No request for exchange of goods made after the said period will be accepted.

4. Customers must provide original invoice or receipt and the photos of defective products when requesting for exchange of goods.

1. 售出貨品只能更換,不能退款。

2. 如圖書出現不完整狀況(例如損壞、亂頁、缺頁等原生狀況),可以進行更換。

3. 如要提出相關要求,請在收到圖書後的15個工作天內,以電郵(orders@sagebooks.hk)或電話(+852-35291243)聯絡我們,逾期將不受理。

4. 顧客必須提供收據副本及有問題圖書之相片證明。

Sagebooks Hongkong promotes independent reading and life-long learning by nurturing the child’s confidence, autonomy and self-teaching abilities. Since 2006. Find out more About Us.

© 2020 Sagebooks Hongkong. All rights reserved.

Sagebooks Hongkong promotes independent reading and life-long learning by nurturing the child’s confidence, autonomy and self-teaching abilities. Since 2006. Find out more About Us.

© 2020 Sagebooks Hongkong. All rights reserved.

Sagebooks Hongkong promotes independent reading and life-long learning by nurturing the child’s confidence, autonomy and self-teaching abilities. Since 2006. Find out more About Us.

© 2020 Sagebooks Hongkong. All rights reserved.

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